Support Policy Page

At Get Paid Technologies, we are committed to providing our customers with excellent support and assistance. We understand that sometimes you may encounter issues or have questions about our products and services, and we want to make sure you have a positive experience with our support team.

Contacting Support

1.1. You can contact our support team through our website or by emailing support@techgpts.com. We strive to respond to all inquiries within 24 hours during business days.

Support Services

2.1. Our support team is available to assist you with any issues or questions you may have regarding our products and services. We can provide guidance on product features, troubleshooting, and general inquiries.

2.2. Our support team is available during business hours, and we will do our best to respond to all inquiries within 24 hours. Please note that our business hours are Monday through Saturday, 9am-5pm, excluding holidays.

Support Process

3.1. When you contact our support team, please provide as much information as possible about the issue or question you are experiencing, including any relevant screenshots or error messages.

3.2. Our support team will work with you to resolve the issue or answer your question as quickly and efficiently as possible.

3.3. If we are unable to resolve your issue or question through email support, we may schedule a call or remote session to provide more in-depth support.

Support Scope

4.1. Our support team is dedicated to assisting you with issues or questions related to our products and services. We cannot provide support for third-party products or services, nor can we provide assistance with issues related to your website hosting, domain name registration, or other external factors beyond our control.

Feedback

5.1. We welcome your feedback on our support services and strive to continuously improve the support experience for our customers. If you have any suggestions or comments on how we can improve our support services, please let us know.

We are committed to providing you with the best support possible and helping you get the most out of our products and services. If you have any questions or concerns about our support policy, please do not hesitate to contact us.